Returns Policy
The product you chose will be printed exclusively for you with love and care! It is very important you order the right size - reshipments/refunds will not be given for buyer error or remorse. So check the dimensions in the relevant table. Which baller would enter the match in the wrong shirt?
Don't forget to check if this is the right size! Purchases are final
and no changes are made. We want you to enjoy the chosen product in the right size and perform like a baller!
Defective, Damaged, or Wrong Item
Received a defective, damaged, or wrong item?
Reach out to our support team with pictures showing the issue within 30 days of the shipment being delivered for a replacement of that item. The item must be unused and in the same condition you received it.
If 30 days have gone by since you received your purchase we will not be able to offer you a replacement item.
Once pictures of your item(s) issue are received and inspected, we will notify you of the approval or rejection of your reshipment. Then, we will send you an email to notify you that a reshipment has been processed and the replacement is on its way.
Please do not send your purchase back without talking to the ballersland support team.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet after receiving confirmation from our team, first check your bank account again. Next, contact your bank. There is often some processing time before a refund is posted (5-10 business days, depending on your banking institution).If you’ve done all of this and you still have not received your refund yet, please contact us at info@ballersland.com.